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REFUND POLICY & SATISFACTION GUARANTEE

At Solvitaly, we want you to shop with complete confidence.
​That’s why we offer a simple, risk-free 30-day satisfaction guarantee.

30 -DAY GUARANTEE

You may request a refund within 30 days of receiving your order.
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In addition, under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days, without providing a reason.
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To start your request, please contact us:​
Email: [your@email.com]

NO RETURN REQUIRED

For your convenience, we do not require you to return the product.
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Once your request has been reviewed, we will proceed with either a refund or a replacement, depending on the situation.

FAULTY OR DAMAGED ITEMS

If your item arrives damaged or develops a fault:
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  • Please contact us within 30 days of delivery

  • Provide clear photos and/or a short video showing the issue

 
Once verified, you may choose:
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  • A free replacement, or

  • A full refund

REVIEW PROCESS

To ensure a fair process for all customers:
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  • All requests are subject to review and approval

  • We may request additional information or evidence

  • Each case is assessed individually

REFUNDS

Once approved:
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  • Refunds are processed within 5 working days

  • Funds are returned via the original payment method

 
Please note:
It may take additional time for your bank or payment provider to complete the transaction.

ABUSE & MISUSE PREVENTION

To protect both our customers and our business:
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  • We reserve the right to refuse refund requests in cases of misuse

  • This includes:

    • Repeated refund requests

    • Inconsistent or insufficient evidence

    • Suspected fraudulent activity

IMPORTANT NOTES

  • Requests made after 30 days from delivery may not be accepted

  • Claims involving improper use may be declined

  • In certain cases, we may offer a replacement instead of a refund

LEGAL COMPLIANCE

This policy complies with:
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  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

LEGAL COMPLIANCE

If something isn’t right, we’ll make it right.
Quickly, fairly, and without unnecessary hassle.
Your satisfaction is our priority.

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